Our Store Policies
Return & Exchange Policy & Customer Satisfaction
We are committed to your satisfaction and we want to help you have the best possible experience with us. We recognize that sometimes an item may not meet your needs or was not what you had hoped for.
If you are unsatisfied with something you bought from us, you may send it back, within (14) days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping and restock fees.. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs will be deducted from your refund. Also, a 25% restocking fee will be deducted from your refund. Please contact us if you need more information about shipping, restocking charges and exclusions on any products you have ordered or considering purchasing.
If you refuse delivery or cancel your order after shipping your purchase will then be subject to this Return Policy and specific Manufacturer Policies and restocking charges.
Order Cancelation
You may cancel your order before it has shipped however please be aware the credit card transactions fees will be deducted before credit of purchase. The fees vary depending on the type of credit card used during ordering.
Returning a Purchase
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Please contact us and include your original order number, what product(s) you are returning, and your name. Or call us at 1-803-445-5144. We will give you an "RA Number," a return address, and other relevant information. Returns that have NOT been first authorized cannot be accepted.
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Wrap the package carefully. All returned products must be in their original condition and packaging. -
Return the product using your preferred shipping method directly to the address we provide. -
It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit. -
Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear the card you used. -
Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. -
All returned products must be in their original condition and packaging.
Damage & Missing Parts
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If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck (LTL) Freight
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Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
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If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind the products we sell and the manufacturers who produce them, and we will make every effort to resolve any problems.
TEC Grills by Model
